Website FAQ

Most websites are complete in 60-75 days. If you have ecommerce or custom programming, it can take a little longer.

Yes. We have gone to great pains to make sure that any website we build can be updated by anyone with average clerical and computer skills. For in depth instructions, you can go to our update instructions for a brief overview.

No. Your Zenergy website can be changed or added to by using either plain text as if you are typing an email, or by using HTML if you feel comfortable using that. The use of HTML can be more graphically appealing, but if keeping a site current means that you need to use plain text to do so you will see that the results will be more favorable for having current information over graphical designs.

The website editor is an Internet based access site. You do not need any programs to be loaded on your computer outside of having Internet access. Please click here to find our address to edit your website. If you are going to be using more than one computer to do this, we recommend that you write down the address of this page as well as the user name and password so that you can edit your site from any Internet access computer.

• We operate primarily in a LAMP environment (Linux, Apache, MySQL and Perl).
• We utilize 24/7 system monitoring with constant checks being run both inside and outside our network.
• We co-locate at a facility with redundant power and cooling and 24/7 video surveillance.
• Web Site Construction: Our site builder is custom written in Perl using MySQL databases.
• Hosting: We host on a redundant Linux cluster using a Netapp fas250 for storage.
• Programming: Most of our programming is done on Perl; we can also develop in PHP should it be required.
• We are connected via multiple dual-entrance SONET OC-12 fiber rings, as well as a gigabit fiber connection from a major metropolitan carrier. Network is designed so there is no single point of failure, including multiple backbone routers maintaining dual connections to the network core.

We will host up to 10 email addresses for each Zenergy client's domain name. Please call us 877-932-7496 and we can begin the process over the phone with you. One thought to think about in advance of the call is how would you like to access your email? The two options are web based email like Yahoo or through your Internet Service Provider (AOL, Earthlink, various local ISP's) or would you rather use a program like Outlook or Eudora?

Most of our programs include the ability to have us make changes to your website. Once we have received the information on what you would like changed on your site, we will reply to you with an expected time of completion. Typically, this is 5-7 business days from the time received, but can take longer depending on the nature of the request.

Our team can put together a basic logo for your business. If you are looking for more graphical work to be done with your logo, you can either contract out for someone local to develop a logo, or we can provide you with some Graphic Designers whom we have heard positive feedback on. As your logo is such an important part of your branding we recommend that you have a well developed logo that you can use in all of your advertising whether it is through your website or in other print/visual advertising.

We can easily add ecommerce and blogs to your website. Ecommerce can cost an additional $500-$2500, depending on the application. Blogs are less expensive, ranging from $100 to $750, again, depending on the exact specifications. Some of our web packages include these features, for more clarification, please contact us for help.

We are not experts in programming in Flash. We do extensive animation on websites and banners for our clients, and maintain that our current platform gives our clients the best chance to be found by the major search engines and offers the flexibility to make changes to the site quickly and easily.

Yes, but before you cancel your current site, please contact us at 877-932-7496 so we can get all of the details set up on our end before the domain is transferred. This will reduce the possibility of losing emails that may be coming to existing email addresses. If you have the access to control the DNS information on your website, this process can be completed in a few days, if you don't, then it may take more time. Expected completion times will be established at the time of the discussion based on your circumstances.

Call us. We send out Domain Name renewal email reminders with 90, 60, 30 and 5 days remaining until your domain name expires - as well as place phone calls to you with 30 days or so before domain expiration. There are many companies out there who will attempt to trick you in to transferring to their service by sending an official looking letter letting you know that you risk losing your domain name if you do not renew right away. Please call us if you have a question about your domain name renewal, we'll be happy to make sure the renewal notification is genuine.

Yes, we can make sure that your site is accessible through WAP (Wireless Application Protocol). This means that potential customers who access the web through a mobile wireless device like a cell phone or a PDA can view your site or portions of your site. Depending on the size of the site, this will cost a little extra to do. Please contact us for an exact quote.

We cannot capture email addresses and use them without the permission of the owner of the email address. We can, however, create a strategy to give a web viewer something in return for their email address and permission to use that address for marketing purposes later. Contact us for help in devising a strategy for your website.

Yes. You can collect, store and use your email database to send emails to your past and potential customers. We can also design HTML newsletters to help your messages stand out once they are delivered to the client or potential client.

Yes. As long as they are in web-friendly formats like those listed here. Please be careful to limit the length of these files, as most web viewers will not watch a video or listen to audio of excessive length.

The list below outlines file types that are compatible with our systems.