Website FAQ

How long does it take to build a new website?

Most websites are complete in 45-75 days. If your website requires development of an e-commerce store or catalog, is more than 35 pages, or features custom programming, it can take a little longer.  Zenergy Works will provide you with a timeline to complete your project once we have developed the full scope of work for your website.

Can I make changes to my own website?

Yes. All of our websites have Content Management Systems (CMS) in place to allow them to be updated by anyone with average clerical and computer skills. Most of our newer websites are built on a Word Press platform.  For in depth instructions, you can go to our update instructions for a brief overview or contact our Customer Service at 707.360.1402

What is your website building and hosting platform?

  • The majority of our websites are built on a Word Press platform.  We have some legacy projects the are built in Perl using MySQL databases.  We no longer support the legacy platform for new projects or website redesigns.
  • Our hosting environment is primarily in a LAMP environment (Linux, Apache, MySQL and Perl).
  • We utilize 24/7 system monitoring with constant checks being run both inside and outside our network.
  • We co-locate at a facility with redundant power and cooling and 24/7 video surveillance.
  • Hosting: We host on a redundant Linux cluster using a NetApp FAS250 for storage.
  • Programming: Most of our programming is done on PHP.
  • We are connected via multiple dual-entrance SONET OC-12 fiber rings, as well as a gigabit fiber connection from a major metropolitan carrier. Network is designed so there is no single point of failure, including multiple backbone routers maintaining dual connections to the network core.

Can I set up domain-based email?

We will host up to 10 email addresses for each Zenergy client’s domain name. Please call us 707.360.1402 and we can begin the process over the phone with you.

How long does it take you to make changes to my website?

Most of our programs include the ability to have us make changes to your website. Once we have received the information on what you would like changed on your site, we will reply to you with an expected time of completion. Typically, this is 5-7 business days from the time received, but can take longer depending on the nature of the request.

I do not have a logo, can you create one for me?

Our team can put together an appealing logo for your business. Our Graphic Design Team will ask that you provide us with a questionnaire giving us guidance on the essence of your business. Your logo is such an important part of your branding we recommend that you have a logo that you can use in all forms of advertising whether it is online or print/visual advertising.

Can you do ecommerce sites? Blogs? How much extra do these cost?

We can easily add ecommerce and blogs to your website. Ecommerce has a wide range of costs, depending on number of products you wish to feature, how many add-ons you wish to create for shipping and fulfillment of product, and the “skin” or graphic treatment of the product display and check out pages. Current projects that we are working on range from $2500 to $30,000, depending on the application. Blogs are less expensive, ranging from $100 to $750, again, depending on the exact specifications. Some of our web packages include these features, for more clarification, please contact us or call us at 707.360.1402 for help

Can you build flash websites?

We are not experts in programming in Flash. We do extensive animation on websites and banners for our clients, and maintain that our current platform gives our clients the best chance to be found by the major search engines and offers the flexibility to make changes to the site quickly and easily.

I am currently paying someone else to host my website. Can I transfer that hosting to you?

Zenergy Works generally only provides website hosting for clients that use our website development, SEO or other online marketing services. Before you cancel your current site, please contact us or call 707.360.1402 so we can get all of the details set up on our end before the domain is transferred. This will reduce the possibility of interruption of your services or losing emails that may be coming to existing email addresses. If you have the access to control the DNS information on your website, this process can be completed in a few days, if you don’t, then it may take more time. We will project the completion dates of your transfer once we have backend access to your site and a solid assessment of what your hosting requirements will be.

Can Zenergy Works Build a Mobile Site or Responsive Website Design for me?

Zenergy Works is providing Responsive Website Design and Mobile Site Design at affordable prices for our customers. To see our take on Mobile Website Design versus Responsive Website Design, please see our blog post on this subject. Please contact us for an exact quote on your mobile website design or responsive website design.

I have received a notice to renew my domain name. What should I do?

Call us. We send out Domain Name renewal email reminders with 90, 60, 30 and 5 days remaining until your domain name expires – as well as place phone calls to you with 30 days or so before domain expiration. There are many companies out there who will attempt to trick you in to transferring to their service by sending an official looking letter letting you know that you risk losing your domain name if you do not renew right away. Please call us if you have a question about your domain name renewal, we’ll be happy to make sure the renewal notification is genuine.

Can my website be adapted to WAP Technology?

Yes, we can make sure that your site is accessible through WAP (Wireless Application Protocol). This means that potential customers who access the web through a mobile wireless device like a cell phone or a PDA can view your site or portions of your site. Depending on the size of the site, this will cost a little extra to do. Please contact us for an exact quote.

Can I send my email newsletters from my site?

Yes. You can collect, store and use your email database to send emails to your past and potential customers. We can also design HTML newsletters to help your messages stand out once they are delivered to the client or potential client. Zenergy Works can help you with advanced tracking of emails and making sure that your email program is compliant with current anti-spam regulations.

Can I put video and audio files on my website?

Yes. As long as they are in web-friendly formats like those listed below. Please be careful to limit the length of these files, as most web viewers will not watch a video or listen to audio of excessive length. The simplest way to accomplish this is to create a YouTube account, upload the video to YouTube and provide us with an embed code so that we can place the video on your website without affecting load time of the site.

What types of files are compatible with your web platform?

The list below outlines file types that are compatible with our systems.

Pictures:

  • Joint Photographic Experts Group (.jpg, .jpeg)
  • Graphics Interchange Format (.gif)
  • Photo Shop Work File (.psd)
  • Tagged Image File Format (.tif)
  • Adobe Illustrator Format (.ai)
  • Windows Bitmap (.bmp)
  • Encapsulates PostScript (.eps)
  • Portable Network Graphics (.png)

Documents:

  • Microsoft Word Document (.doc)
  • Microsoft Excel Spreadsheet (.xls)
  • Adobe Acrobat Document (.pdf)
  • Plain Text Document or Email (.txt)
  • Note: Microsoft Works is often incompatible with our systems (.wps)

Animation Files:

  • Adobe Flash (swf, .fla)
  • Animated Gif (.gif)

Music:

  • Moving Picture Experts Group (.mp3, .mpeg)
  • Wav File (.wav)
  • Musical Instrument Digital Interface (.midi)

Video:

  • Quicktime Movie (.mov)
  • Audio Video Interleave (.avi)
  • Windows Media video(.wmv)