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Online Marketing, SEO, and Website Design are constantly changing. In our SEO Blog, we will keep you up to date on the latest information you need to stay ahead of your competition.

The One Vertical, One Geo Policy

Or: Why We Do Not (Usually) Do SEO/Paid Search For 2 Competing Businesses in The Same Geographic Area

Local SEO Map and Pin

At Zenergy Works, we have a policy not to work with competing businesses in the same geographic target market, unless they both give us permission to do so. Yes, this has cost us business over the years, and is not, from what I can determine, the norm in the digital marketing industry. We tried to avoid this policy in the early years of our firm by assigning different account managers to competing businesses, and by creating an internal firewall of information, but in the end, we concluded that local SEO is becoming more difficult as time goes on; effective content, strategy, and online brand representation becomes more critical not only for SERP (Search Engine Results Page) placement but also for conversion, and we could only focus on one competitor in an area.  

The competitors who give permission for us to work with each other generally are in competitive industries and feel that the “frenemy” that they allow us to work with is at least doing a quality job of providing services and is a credit to the industry in their competitive area.  The bottom line is, if they cannot have the customer, they would much rather the customer go to the preferred competitor and not grow to hate the entire industry. There are 3 other major factors behind our policy: the increasingly limited room that Google gives on page 1 for local listings and paid results, the fact that we are most effective when we work with a client as an integral part of the team, and that each of our clients deserves to have a brand and approach to their customers that is as unique as possible in their relevant market.


Give Me A Little Room.

Search Engine Results Page Concept

Google has been gradually reducing the number of search results on the first page of search results.  This has affected the percentage of paid v. organic search clicks and made it tougher for local businesses to optimize their search position without paid search.  See the excerpt from Blue Corona below:

“Google AdWords results receive 65% of the clicks that started with buying keywords, while organic results only receive 35 percent (Craig McConnel) Businesses make an average of $2 in income for every $1 they spend in AdWords. (Google) On average, 41% of clicks go to the top 3 paid ads on the search results page.”

How can I work to optimize return and position for 2 clients bidding on the same keyword and attempting to chase decreasing organic clicks?  Organic clicks typically, in our experience, deliver a higher CTR (click through ratio) and have a much lower bounce rate than paid ads.  We prefer to make decisions that will benefit our client without worrying about the effect of those decisions on other clients.


We Are On The Same Team. 

It used to be that SEO was done pretty much by the numbers.  Get some keyword research showing the most popular search terms, create some content with good text to code ratio, build some decent inbound links and placement, traffic and then business improves.  Now it’s tougher to rank for everything, and user experience is the biggest single factor in rankings.  Strategic keyword decisions need to be made and these decisions need to be tied to most popular products that have the highest profit margins and fit the “wheelhouse” of the client.  A lot more knowledge about the client and their products or services is required to be an effective digital marketer.  I want my clients to know that I am not using my knowledge of their goals, strategies, and objectives to help their competition.  I can be a valued and trusted member of the team if I am only working for that team.


Come On In, There’s Plenty of Room. 

There are many website development and digital marketing firms that specialize in certain verticals and take on as many clients as they can in a market area.  They can leverage their knowledge and experience in the business of their clients to more efficiently build websites and market on behalf of the client.  It’s hard to argue some of the benefits of these firms, but we have a different approach based on the following qualities of our clients:

Website Design Concept
  1. Each client is unique.  They have different branding, USPs (Unique Sales Propositions), specialties, approaches, and manners of finding and serving their clients.  This requires getting to know these aspects of the client’s business and spending the time to tailor a plan that fits the client’s business.  We find that once this happens, conversion increases, but prospective customers find the same approach that prompted them to contact the client when they come to do business with that client.
  2. Each client needs to stand out in their market.  Your website needs to look different, and not just in color and logo, but in the way that the client explains their business and how it will benefit the customer’s needs. 
  3. All our clients are cost-conscious, but the cost is not that different in the long run.  Of course, there is more initial time and money in setting up a campaign that takes all the unique aspects of a business and delivers an individual message to a specific target audience.  Over time, we have seen our clients reap the benefits of “measuring twice and cutting once”.

Conclusion.  As I go back and read this, it sounds a bit like I am selling something.   That is not really my intent.  My intent is to explain why we take the “one vertical, one geo” approach with our clients.  I believe that there are advantages for most clients in making their digital marketing firm part of their team, and being able to trust that the information that is given to that firm will not be reflected in the digital marketing plans of any of their competitors unless they choose to make that the case. Eric Van Cleave is CEO and Digital Director for Zenergy Works, A Santa Rosa, California Digital Marketing Firm.

Google Algorithm Updates in 2019

How do SEO practitioners, or self-titled SEOs know when Google has an algorithm update? Usually, it is by “listening” online for the collective groan and angst from their peers.  Like Gamblers in a high stakes game, it is often feast or famine. Their clients might rank in position number four on the first page of SERP (Search Engine Results Page) on a specific day, and the next day, they may have dropped to position 12 or bumped up to position 1.

Our research shows that so far in 2019, significant algorithm updates occurred on or about January 9th, 13th, and 20th.  Most, but not all, third-party tracking tools that monitor Google search results have shown significant volatility in SERP rankings around the dates specified above. Here is a screenshot from SEM Rush Sensor Rankings Graph:

Google Algorithm Updates in 2019

Google usually does not confirm or comment on specific updates and commonly states that “improvements” to the search algorithms are happening constantly.  Google has told us numerous times that with core algorithm updates that there is no fix.  I disagree with the “no fix” statement-you can work harder to comply with Google’s Content Guidelines, which have been published by Google and seem to be a reasonable approach to gaining rankings.

Conclusion.

Google will continue to make changes at will. The only absolute consistency in SEO or any digital marketing is change.  Knowing the reason for rankings changes is helpful in maintaining a “big picture” perspective on your online marketing.  The only way to try to stay ahead of the curve is to work consistently to improve your website.   Hard work and providing a good user experience is the only way to improve rankings.

Eric Van Cleave is the CEO of Zenergy Works, A Santa Rosa California Digital Marketing Agency and Website Design Firm.

Google Activity Cards

Google Activity Cards, launched on January 9th,  are the latest innovation to Google’s search results which allows search engine users to browse, save, and delete results from previous similar searches.  Anyone with a Google account can access previous searches by logging in and following this path: Settings > History.   You may see search history, search within your history, or even delete past searches.

Google Search Cards also allow users to save searches to collections, and delete searches that are no longer relevant. Rather then bookmarking user a particular browser, this can be completed through the search platform itself.  This allows the individual user to manage some search results and create favorites rather than relying upon the Google Algorithm to deliver the best results.

Google Activity Cards

How does this affect SEO and site traffic?  In some SERPs (search engine result pages) a small card marked “Your related activity” will appear at the very top of the page. This card can be clicked on and expanded to show results for similar past searches.  For SEO and site traffic, this means essentially that the rich will get richer.  If you have strong rankings, and meta descriptions that will attract clicks, then you will be able to attract more repeat traffic.  Google highlights past searches and even prioritizes them in search already, but the search cards make that process more transparent and hand control of using that feature to the user.  In short, Google continues to reward those that provide a user experience that would make a website visitor return.  New websites working to gain rankings may find that task more difficult now that there is already a box with preferred information at the top of the SERP.

It is important to emphasize that this feature is only available at this time in limited search results, and that it will only be available to those with Google accounts.  This is a mixed blessing for SEO, as those of us striving to optimize our rankings in Google will have yet another reason to strive to gain top 3 rankings to attempt to be included in as many Google Activity Cards as possible, while others who do not have top of the page rankings may be included in cards by users because they do not want to lose the link to return to the site.  Overall, transparency is increased by activity cards, and for the search engine user, that is positive.

Eric Van Cleave is CEO and Digital Director of Zenergy Works, A Santa Rosa California Digital Agency.

Programmatic Ad Campaigns – Find Your Target Market

According to eMarketer, over 80 percent of all digital display ads in the U.S. will be purchased this year through programmatic or automated channels.  Programmatic ads are exploding because they take advertising far beyond the basics banner ad and create ads that reach specific targets and use Design Side Programs (DSP) and Real Time Bidding (RTB) to deliver ads to the targets that are converting.  These targets can be tracked by location, time of day, receipt of email from a specified domain, any Dun and Bradstreet criteria and numerous other traits.  The Bottom Line Is Programmatic ads are automated using audience data and technology to achieve the right marketing to the right person, at the right time, in a relevant context.

A focused ad targeting strategy can help small and medium-sized businesses to be more targeted in their digital ad spend and when managed correctly, deliver a higher engagement and conversion rate than other forms of online ads.  Programmatic ads can also help advertisers to develop insights into the behaviors of their targeted audience. Having these insights can help to optimize other campaigns and develop future online marketing strategies.  Below are some insights that an advertiser can hope to gain from a well designed programmatic advertising campaign.

Programmatic Ad Campaign

Reach A Defined Target Audience

Programmatic allows advertisers to find their target audiences across the internet, wherever those audiences are located. Anyone who has researched autos for sale online or looked for a mortgage quote can tell you that programmatic ads will follow you around online for 30-90 days after the search. This targeting is managed anonymously, without marketers learning any identity information about their target market.

Establish Your Brand

Programmatic advertising is mainly used to target audiences and increase conversions. But companies who are developing their brand can experiment with  by trying different advertising approaches to test their branding message.

The most popular approach is a “top-down” programmatic ad campaign that targets the core target audience, the most engaged online users for their products. A popular method for this is to target visitors to the sites of their closest and most popular competitors.

A “bottom-up” campaign approach involves targeting a smaller audience with potential to become engaged online users.  The target numbers are smaller, and the budget is larger because a higher frequency of ads is required to establish the brand.  Popular targets for this would be complimentary industries like a tire and custom wheel shop targeting an audience shopping for high performance off road vehicles or sports cars.

As recently as 2-3 years ago, Programmatic advertising was available only to the “big budget” advertisers.  These days, we are seeing small to medium sized businesses with budgets as low as $1,000 to $1,500 per month use programmatic platforms to target new customers.  Google Display can be used in a complimentary role to help to increase the range of these campaigns and reach a target audience.

Eric Van Cleave is the Digital Director for Zenergy Works, A Santa Rosa California online marketing and SEO firm.

How will the end of Google+ affect SEO?

Google+ launched in 2011 as Google’s attempt at a social media platform. Originally conceived to take market share from social media juggernaut Facebook, it never achieved its goal. Other than some hardcore fans, Google+ by 2018 has become largely a has-been. So when news broke that there had a been a data breach of user information at G+, it was not a huge surprise that the corporation announced it would be shutting down operations over the coming months.

The end of Google+ has seemed inevitable for a while. The question is, now that Google has officially announced the end, what impact will it have on SEO?

Google+

When it first launched, Google hinted that Google plus and +1 buttons would be a factor in search rankings. They did show up in searches over the years. Google also offered Search Plus Your World, a personalized search that showed results based on what your Google plus friends searched for and clicked on. Google actively tried to drive conversation on its social network by recommending people take their search to Google+, including highlighting Google+ content in search results and in Google News and showing users what was trending on Google plus. There was also an in-depth local search integration between Google Local and Google plus results.

Ultimately, all these attempts to promote Google+ failed. Over the years, Google stopped the heavy promotion of G+. Features and integrations with other Google products slowly faded. At this point, G+ does not play a large role in Google search. Although it has affected search in the past, it has been inactive for a while now.

When Google+ is shut down for consumer use in August 2019, I expect no impact to SEO. This has been a long time coming, Google just made it official.

 

How Should PPC and SEO Work Together?

It sounds easy to get PPC and SEO to work together, but creating an effective joint strategy can be challenging. I will outline some proven strategies on how these two platforms can work together.

1. Keyword Research. We have great tools, but many companies effectively use their PPC campaigns to test and perfect new keyword streams and approaches before writing SEO copy and implementing new SEO pages on their websites.

2. Effective PPC Ads = Better Meta Descriptions. Meta descriptions can be tricky to write and have a major effect on click-throughs from effective SEO placement. Using copy techniques from PPC ads that enjoy high click through ratios in meta descriptions is a proven technique to improve search traffic.

PPC and SEO Work Together

3. Browser Device Variations. It has become a challenge to track search results through all browser and device variations. PPC allows results to be more consistent and ensure top placement across the board for the most important Keyword Streams. Many online marketers tend to pause keyword streams that enjoy top 3 rankings on the first page of organic results, but the consistency of top page results makes this challenging.

4. SEO Pages Make Great PPC Landing Pages. Copy that is added for vital SEO Keywords on your website make great PPC landing pages. In theory, SEO pages should be designed for maximum conversion and should naturally improve quality scores for PPC keyword targets. This will not work in all instances but is a solid strategy for most clients, especially small and medium-sized businesses with limited online marketing resources.

5. Branded Results. Showing up #1 in search for your company name is a given, but does that justify turning off branded search in PPC? Maybe not, especially if you have a generic search term as your business name, ie. Quality Auto Repair. Do not let a competitor sneak into primary position for your customers just looking for your phone number. Many clients are concerned about maintaining top of page position for mobile search users. In that case, simply turn off desktop search in your campaign.

6. Organic v. PPC Rankings/Conversion. Despite the concerns voiced in #3 above, I would recommend using tools like SEM Rush to find placement reports for organic v. paid search. If organics are not ranking for paid search terms that are converting for you, it indicates that more effort should be placed into organic placement for these terms. In contrast, consideration should be given to pausing or constricting results by designating “exact match” for paid search terms that are not converting where organic placement is strong. You will want to search a sampling of the rankings found by automated services with manual search to ensure that placement is accurate.

The key is balancing your paid spend and efforts to gain organic placement to ensure that you have placement in the searches that will drive qualified customers to your business. Using paid and organic search strategies together will improve relevant search traffic and optimize online marketing investment.

Eric Van Cleave is Managing Partner of Zenergy Works, a Santa Rosa California based online marketing firm.

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How To Get Your Business Listed In The Local Pack On Google

The most common type of local pack is a list of 3 businesses featuring contact information for that business with links to the website or Google Maps page for that business.  Placement in this pack is important not only because of its prominence in search but also because of the ease of using these results when searching using a mobile device.  Google has been consistently reducing the number of businesses listed in the Local Pack on the first page of search results (from 7 to 3) over the last 2 years.  We will review the factors that will help to get your business listed in the Local Pack and how to effectively manage your Local Pack Map Listing.

Local Pack

Business information generally included in the local pack are the Name, Address, and Phone Number of Business (NAP). Other information may include business hours, star rating, and whether the business is currently open.

How to get into the Local Pack

In Local Packs, Google shows business listings, not websites, so to be featured in a Local Pack, you need to get a Google My Business page.

One of the prerequisites of getting into the Local Pack is to be ranked within the top 10 results for your local search query, which generally requires a great deal of effort be devoted to SEO optimization of your website.

Step 1: Claim and Optimize your Google My Business listing.

  1. Be sure to be consistent with NAP to the information listed on your website.
  2. Fill in correct business information.
  3. Add Photos.
  4. Make sure that you are listed in the proper category.
  5. Match the keywords in your Local Pack Listing to those featured in the H1 tags and page titles of your website.
  6. Verify your google listing.

Step 2:  Optimize your website for local SEO

  1. Scan website for on page SEO.  Use Google Search Console and a site scan tool like SEM Rush.
  2. Verify NAP on the website – BE EXACT.
  3. Create local citation sites(ie. Merchant Circle, Yellow pages online, etc) and be sure to match NAP on website and local map listing.
  4. Obtain locally relevant backlinks. Be sure to avoid spammy links.
  5. Add structured data markup.

As you can see from the list here, what used to be a simple process has become complex, time-consuming, and requires more than a little knowledge of Search Engine Optimization.   Because of the increased competition for the placements in the local map pack, not only must the list be fulfilled, but it requires more backlinks, more citation sites, and more exacting on page SEO and content strategy to gain rankings.

Eric Van Cleave is co-CEO of Zenergy Works, A Santa Rosa, California SEO, and Digital Marketing Firm.

ADA Compliance For Websites – An Overview

I have received numerous inquiries about the new WCAG 2.1 (Web Content Accessibility Guidelines) that went into effect on June 5, 2018.   The specific questions are about lawsuits that are being filed against those that have websites that have serious accessibility problems for those with visual and sensory challenges.   All federal institutions’ websites must meet AA compliance on all items in WCAG 2.0 by January of 2018. The general consensus right now is that any business considered a “public accommodation” should have an ADA compliant web presence.  “Public Accommodation” is open to interpretation, but generally this refers to businesses that deal directly with consumers, (ie. retail, restaurants) or any business the general public should be able to access information about easily.

Full compliance with the  all of the 61 guidelines laid out in WCAG 2.0 to either AA or AAA level.   This is a daunting task and can require significant expense that is beyond the scope of what most small to medium sized businesses can afford.  The vast majority of websites that have been built in the last 2 to 3 years probably comply with most of the rules, and frankly, most of the websites on the internet are not in full compliance with the all 61 guidelines.  The major guidelines that can be difficult to comply with are listed below (Note:  this is not a exhaustive list of guidelines, just some of the more common sticking points):

  1. Your site must be fully navigable via keyboard only. This usually includes things like skip navigation buttons and can involve manually setting a tabindex everywhere.
  2. Your site should be navigable with screen reader software.
  3. Text must meet a minimum contrast ratio against the background, which can significantly impact your design.
  4. Your site must accommodate text scaling up to 200% without causing horizontal scrolling or content-breaking layout problems.

The resources below are easy to use and can help you to understand how your website can become compliant.  Please be aware that compliance with the scans and information received from these resources will NOT guarantee that you cannot be sued for non-compliance, but they provide a good start.  The only way to ensure compliance with screen reader software and key board navigation is manual testing, which can be extremely expensive and time consuming, but is necessary the majority of the time to ensure full compliance with the applicable laws.

  1. WAVE is a good scan but can produce a lot of false positives, particularly for contrast ratio issues and picking up code like Google Tag Manager as positives.
  2. Lighthouse can help generate a report on potential issues.

As a practical matter, it is important to let those that visit your site know that you are working to comply with ADA requirements, and that you are completing all that you can do given your time and financial resources.   We have used the follow information page on a number of websites to explain our position on the matter.  We have created a footer link entitled “ADA Compliance”   We have set this page to “do not index” and link to an interior page that has the following message:

(Name of your Business Here) is committed to making its website usable by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA).  We have conducted an accessibility review of this website and has remediated any issues identified during that review.

Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet WCAG 2.0 AA guidelines over time. If you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site, please contact us through our website contact form. If you do encounter an accessibility issue, please be sure to specify the page of our site and we will make all reasonable efforts to make that page accessible.

ADA Compliance is not only about mitigating risks of complicated and expensive litigation for your business, but also about creating solid communication with those that have challenges in accessing your business information.  Look at this as an opportunity to be a leader in a market that is currently underserved instead of just another government regulation designed to complicate your business.  Please also remember that these guidelines are complex and sometimes subject to interpretation, (Full Disclaimer: there is never a guarantee that you cannot be sued for non compliance) and while most websites do not currently comply with the full regulations, a good faith effort should be made by every website owner to comply with as many guidelines as possible.

Eric Van Cleave is Co-CEO and Digital Director for Zenergy Works, A Santa Rosa California Digital Marketing Agency Specializing in SEO and Paid Marketing Management.

Is Direct Traffic Really Direct?

Google Analytics is the most common analytics platform out there. Because of this, GA, as it is affectionately known by those familiar with it, has had a leading role in identifying the types of traffic to a website and how they are measured. Google Analytics shows 5 primary types of channels of traffic: Direct, Social, Organic, Paid, and Referral. There can be other channels present (ie. email) if tracking has been established for these channels.

To reach the traffic report broken down by medium, you should follow this path in your Google Analytics account: Home>Acquisition>All Traffic>Channels. Google defines   Direct traffic as URLs that people either type in directly or reach via their browser bookmarks. GA relies on a code that is usually placed in the header of your website which tracks the referring site user clicked on to reach the site.Direct Traffic

We saw the amounts of Direct traffic increase dramatically in 2012/2013 as the use of mobile browsers and browser privacy settings became more prevalent. The reason for this is that GA began to place all the traffic for which the source could not be recognized under the “Direct” channel. The numbers on direct traffic for most of our clients are continuing to grow because:

  • The increased use of privacy and security plugins in users’ browsers, thus more traffic is stripped from the organic and referral channels to be placed in the Direct channel.
  • Tablet and mobile devices (ie. Safari in iOs6 and above) are not reporting the traffic source, especially for organic traffic, making mobile traffic difficult to track.  Studies show that iOs, despite losing significant market share to Android, still represents approximately 30% of the mobile browsers currently in service.
  • The current popularity of QR codes has added to direct traffic because QR scans show up in GA as Direct traffic.

How do you minimize this trend? Unfortunately, only partial solutions are currently available. Email marketing, social media posts, and paid campaigns can be tagged using Google Tag Manager and UTM codes, and Google Paid campaigns can easily be added to GA by following the path here: Admin>+create property>Google Ads Linking.

 Google Analytics will continue to create a challenge in identifying and reading between the lines to identify direct traffic v. organic traffic v. mobile traffic from the sources outlined here. Use common sense and follow the trend of direct traffic v. mobile traffic overview (path in GA Audience>Mobile>Overview) v. mobile traffic by device (path in GA Audience>Mobile>Devices) to see if the trends match. Over time, patterns will develop that will help to fully outline the success of organic placement in mobile SERP.

Eric Van Cleave is Co-CEO and Digital Director for Zenergy Works, a Santa Rosa, California Online Marketing and SEO firm.

SEO Content – Are You Speaking with Your “Brand Voice?”

SEOs and Copywriters struggle to create content that is both SEO-friendly and in proper brand voice. If you find that perfect balance, you won’t only find more organic SEO traffic, you’ll also encourage conversion.

We all know that SEO copy is designed to be perfect for Google RankBrain, not human beings. Effective website copy speaks to your audience in a way that attracts them to your business and converts them into customers. Ideally, website content would be attractive to both your website visitors and Google’s algorithms. In recent years, Google has clearly become less concerned with keyword density and more concerned with a strong User Experience, so the two disciplines are encouraged to come together. How can we make that happen?

SEO Content - Are You Speaking with Your “Brand Voice?”

Here are some questions that will help you to define the message that will make sense for your audience.

1. What is your USP (unique selling proposition)?

Define what it is that makes you stand out from your competition. Your competition has similar products, but you want to avoid making your offerings a commodity, which makes sales a profit-killing race to the lowest price. What special skill, value, expertise, or premium do you offer?

2. Who is your ideal customer? Create an in-depth profile.

The “big picture” answer is a start. I was speaking to an auto repair client the other day and their response was, “automobile owners who need maintenance or repair on their vehicles.” This is clearly true but doesn’t go nearly deep enough. I encouraged the client to answer the following:

1. What make of automobile do they drive?
2. What are their typical service and repair problems?
3. What do they think about their automobiles? Love affair or just transportation?
4. What are they like?
5. What do you and your team do to solve their problems?

The more you know about your target audience, the easier it will be to figure out what they want and how to make them feel like you are talking directly to them. Website content should be written like a one-on-one conversation, not a broadcast.

3. What defines conversion when it comes to your website?

Is your goal to sell products, encourage a telephone call or personal visit to your store or office, or would you like each visitor to see specific pages of content on your website? Whatever the goal, it is not enough to simply put a cleverly-designed call to action button on the page. Your content must convince a website visitor that the action you want them to take is a relatively painless and logical next step if they are interested in the goods and services that you offer.

4. Are your products or services the solution to a problem?

You must emphasize the benefits of your goods and services, not the features. For an auto repair shop, the features are quality repairs made by expert auto technicians. The benefits may be saving money in the long run or getting better resale value by demonstrating that your vehicle has been properly maintained.

To help with this, you can make a list of the most common questions asked by your past clients. How can you demonstrate that you will make their lives a little easier and their experience working with you as enjoyable as possible?

5. What voice appeals to your target audience?

If your business is successful, your voice and your brand culture come through to customers you meet in person and speak to via telephone. This same voice should apply to your website content. In the long run, if your website content is not consistent with your culture, your customers and potential customers will realize it and begin to mistrust you a bit for misrepresenting yourself in the first conversation that you had with them.

Conclusion: At face value, it seems simple to create effective SEO content in brand voice, but it requires a great deal of preparation and a solid idea of how your company and its services are perceived in the marketplace. It is important to have all content reviewed carefully by a team member who has a solid grasp on your “brand voice” to keep content and the call to action consistent with how you run your business.

The investment of time and effort will be large, but you will undoubtedly find your results will be much better.

Eric Van Cleave is Co-CEO of Zenergy Works, a Santa Rosa, California-based SEO and Online Marketing Firm.